Shipping & Returns

Shipping

 

We use Sendle and AusPost to send your candles.

 

Shipping is calculated by weight.

 

The tracking number for your order will be sent to you once your order has been packed and shipped. As each candle is personally handcrafted, please allow up to 3-5 working days for your order to be processed and packed, in some cases processing and delivery can take up to 14 days (personalised orders). Once orders are sent, the delivery timeframe is estimated between 1-5 business days and in some cases up to 10 business days for rural locations. Lorenza Soy Candles cannot be held responsible for late deliveries.

 

As a guide here are some delivery timeframes:

 

VIC 1-2 Business Days

SA 1-2 Business Days

QLD 2-5 Business Days

TAS  3-5 Business Days

WA 5-10 Business Days

NT 3-10 Business Days

 

If you are located in a Rural Area, it may take up to 10 Business Days to recieve your order.

 

Can't wait for your order? We can send your order via  Express Shipping,  additional costs apply.

Returns

Please choose carefully as Lorenza Soy Candles does not refund for change of mind.

In the unfortunate event that your candle(s) arrive damage, we will gladly replace the the candle if we see fit.
You must provide us of photographic evendience upon recieving the candle.

Please email lorenzasoycandles@outlook.com if your candles arrive damaged within 2 business days.

Each product is individually handcrafted, and as part of its beauty and unique characteristics slight variations may occur between each piece.